“What happens when our technicians arrive?”
Upon arrival our technicians will review the carpets for soils, stains, tears, rips, and furniture so we can treat each issue and have the best chance of success with your carpet challenges. Our technicians will also locate water and power as well as circuit breakers so that we can handle any issues that might come up with as little inconvenience to you as possible. The proper equipment is chosen and carried into your office. Your carpet is cleaned and sanitized. Upon completion, we review the results with you.

“Will all of my stains come out?”
The simple answer is NO. Depending on the nature and treatment of the stain, many can be difficult or even impossible to remove. However, we employ very advanced stain removal processes that are unavailable to the homeowner.

“How long will it take for my carpet or furniture to dry?”
On average four to seven hours. Dry times may be extended during particularly humid days or with poor air movement in the house/apartment. Keeping your air conditioning or central heat fan running to move air over the carpet will help the carpet to dry faster.

“How long until I can walk on my carpets?”
Normally you may walk on your carpets immediately after we leave, but we recommend limiting carpet traffic until completely dry. Dirty shoes, wheels, etc. will transfer dirt to the carpet more readily while it is drying. Some specialized treatments may require you to stay off the carpet until completely dry. Our in-home technician will inform you of any special drying requirements. Please take care not to slip and fall when walking from wet carpet to a hard surface such as tile or hardwood.