We would like to thank you for allowing us to clean your carpets. To help us provide you with the highest level of service possible, I would like to answer a few common questions about your carpet cleaning experience:
“Why clean my carpets?”
It’s simple. Besides maintaining your carpet warranty, cleaning your carpet extends the life as well as the beauty and luster of the carpet. Cleaning your carpet helps to remove allergens, dust, and dander. Who would not love to have a clean and sanitary carpet under your bare feet!
“When should I clean my carpets?”
Many of our customers wait until their carpets “look dirty” to clean them. Often this is too late. Carpets become stained, full of dirt, and dull unless they are cared for regularly and properly. Carpet manufacturers recommend you have your carpets thoroughly cleaned every 6 to 18 months. Consider cleaning your carpet more often if you have pets, children, food stains, smoking, or dirty traffic areas.
The preferred method of carpet manufacturers is called Hot Water Extraction. We use state-of-the-art portable hot water extractors to rinse your carpets clean. To get the most out of your hot water extraction, you need the right equipment to agitate the soil loose from your carpet. We have the tools and equipment to agitate everything from the finest home floor coverings to low loop commercial carpeting. You live in your home, we bring the equipment to keep your carpets clean.
“Why do you use portable extractors?”
Our portable equipment not only cleans above industry standards, but it also allows us to go where others cannot reach. We keep your doors closed as much as possible while we are cleaning; we like to keep the great outdoors outside of your house.
“What do I need to do to prepare for my carpet cleaning?”
Our regular pricing includes moving light furniture such as sofas, chairs, small tables, and smaller items. Beds, dressers, and heavier pieces are left in place under our regular pricing structure. Most furniture can be cleaned under or edged around. We will gladly provide a price to move any other items at your request; we simply ask that you remove any breakables, data cables, phone cords, boxes, or knick knacks prior to our visit so that we do not damage any of your belongings. Please help us concentrate on cleaning your carpets by clearing as much as possible from the floor prior to our visit.
“What happens when our technicians arrive?”
Upon arrival our technicians will review the carpets for soils, stains, tears, rips, and furniture so we can treat each issue and have the best chance of success with your carpet challenges. Our technicians will also locate water and power as well as circuit breakers so that we can handle any issues that might come up with as little inconvenience to you as possible. The proper equipment is chosen and carried into your home. Your carpet is cleaned and sanitized. Upon completion, we review the results with you if you are available at completion.
“Will all of my stains come out?”
The simple answer is NO. Depending on the nature and treatment of the stain, many can be difficult or even impossible to remove. However, we employ very advanced stain removal processes that are unavailable to the homeowner.
“How long will it take for my carpet or furniture to dry?”
On average four to seven hours. Dry times may be extended during particularly humid days or with poor air movement in the house/apartment. Keeping your air conditioning or central heat fan running to move air over the carpet will help the carpet to dry faster.
“How long until I can walk on my carpets?”
Normally you may walk on your carpets immediately after we leave, but we recommend limiting carpet traffic until completely dry. Dirty shoes, wheels, etc. will transfer dirt to the carpet more readily while it is drying. Some specialized treatments may require you to stay off the carpet until completely dry. Our in-home technician will inform you of any special drying requirements. Please take care not to slip and fall when walking from wet carpet to a hard surface such as tile or hardwood.
“Why are there spots coming back after my cleaning?”
The name for this occurrence is called “wicking.” With this phenomenon, the spot that has been removed has seeped into the backing of the carpet and possibly the carpet padding. This is common with pet urine, beverages, and anything spilled onto the carpet in high volume. As the carpet is cleaned, the stain is removed from the pile of the carpeting. As the carpet dries, the moisture introduced from the cleaning causes the stain in the backing of the carpet to wick back into the pile. So the bad news is the stain is back. The good news is the stain can probably be removed. Please give us a call and let us know when this happens within 4 days. We will return and do all we can to make it right. To avoid this situation all together, it is best to treat stains appropriately when they first happen.
While our thorough cleaning process will remove most if not all of common household odors, some stubborn odors such as pet odors may require the use of a deodorizer. Please address odor issues with us upon arrival so that we can discuss odor treatment options.
“Will the cleaning remove urine stains?”
Urine is more than a stain. It is a bacterium that continues to produce odor, especially once it has been absorbed into or through the carpet pad. There are various treatments available to help with urine issues. Let us know prior to our visit if you have urine stains to be addressed and make sure to point out problem areas with our in-home cleaning technician during the initial walk-through prior to the start of your cleaning. Urine treatments are available at an additional fee per room. Ask us about your options and restrictions.
“Can I get a discount on future carpet cleaning if I recommend your carpet cleaning services to a friend?”
Absolutely! You will receive a discount on future carpet cleaning if someone you recommend us to signs up for a carpet cleaning. We will give you a 5% discount on your future services for each new customer you send us who spends at least $139 (before tax). Send us enough of your friends, and you could save up to a maximum of $200 off of future services per calendar year.
IF YOU HAVE ANY OTHER QUESTIONS, PLEASE CONTACT US BEFORE YOUR SCHEDULED CLEANING DATE. WE WANT YOU TO BE A SATISFIED CUSTOMER FOR MANY YEARS TO COME!